Return and exchange is a guaranteed right for all our customers and covers all products displayed in our store.
• All products displayed in our store are subject to the return and exchange policy according to the terms and conditions stated on this page.
• Returns or exchanges are possible if the product is in the same original condition as at purchase and wrapped in the original packaging.
• Return or exchange requests are approved within 3 business days.
• In case of approval of the return or exchange request, the representative will reach the customer within 3-5 business days.
• Please send a message via WhatsApp to the number shown on the shipping invoice to request a return or exchange, or contact us through the Contact Us page to request a return or exchange.
• Please photograph the product and send it with the city, address, and order number specified to exchange it for another product if the product is defective or has a specific defect, or does not work as agreed.
• The full amount will be refunded to the customer if the product received is completely different from the product description on the product page on our website.
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